DualShot · Support
DualShot Help
Need help with DualShot? Common questions are below. For anything else, get in touch.
Direct contact
Email: vitalappsltd@gmail.com — we respond within 1–2 business days.
Frequently asked questions
How do I take a dual-camera shot?
Open DualShot → both cameras turn on automatically → choose a layout (side-by-side or picture-in-picture) → tap the shutter button. The photo or video saves to your iOS Photos library.
How do I switch between layouts?
Tap the layout icon in the top of the camera view to toggle between side-by-side and picture-in-picture modes. You can switch on the fly, even mid-recording.
How do I record video instead of a photo?
Tap the mode toggle near the shutter to switch from Photo to Video. Then tap the shutter to start and stop recording. Video uses both cameras and the front mic for audio.
I bought DualShot on another device — how do I restore my purchase?
Open DualShot → go to Settings inside the app → tap "Restore Purchase". Your DualShot lifetime purchase is tied to your Apple ID, so it works on any device signed into the same Apple ID at no extra cost.
How do I get a refund?
Refunds for App Store purchases are handled directly by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find DualShot, and request a refund. Apple decides whether to approve the refund based on their policy.
The app says it can't access my camera.
DualShot needs permission to use your camera. Go to iOS Settings → DualShot → and turn on Camera (and Microphone, if you want video with sound). Then reopen the app.
My captures aren't saving to Photos.
DualShot needs "Add to Photos" permission. Go to iOS Settings → DualShot → Photos → and select "Add Photos Only" or "All Photos".
The app crashed or something went wrong. What now?
Try fully closing the app and reopening it. If the problem persists, email us at vitalappsltd@gmail.com with a quick description (and a screenshot if possible) and we'll look into it.
Where can I read your privacy policy?
See the DualShot privacy policy for full details on permissions and data handling.