RISE · Support

RISE Help

Questions about scores, hearts, purchases or ads? The common ones are below. For anything else, email us.

Direct contact

Email: vitalappsltd@gmail.com — we respond within 1–2 business days.

Frequently asked questions

How do I play RISE?
A block slides back and forth above your tower. Tap anywhere to drop it. Whatever hangs over the edge is sliced off, and the next block is only as wide as what's left. Land a block dead centre for a perfect stack and nothing gets cut. Trim the tower down to nothing and the run ends.
What are the hearts for?
Hearts let you continue a run instead of starting over. When a run ends you can spend one heart to carry on from the block you fell on, keeping your score. New players start with three. You can also watch a short ad to continue for free, or buy a pack of extra hearts from the shop.
Why can't I continue on some runs?
The continue offer only appears once you've reached a reasonable score — a run that ends in the first few blocks isn't worth a heart, so RISE just restarts you. It also needs a rewarded ad to be ready if you're continuing by ad rather than by heart; if none has loaded yet, wait a moment and try again on your next run.
What's the difference between the two best scores?
Your Rankings page shows your all-time high score and, separately, your best score without using a continue. The no-revive number is the honest one — it's the highest you've ever got on a single life.
How does the day streak work?
Play on consecutive days and your streak grows by one each day. Miss a full day and it resets to one on your next play. It's based on your device's local date.
I bought "Remove Ads" but I'm still seeing ads.
Open the shop and tap "Restore purchases" — this re-checks your App Store or Google Play account and reapplies anything you own. If it still doesn't clear, email us with the receipt from Apple or Google and we'll sort it.
Does Remove Ads also remove the rewarded ads?
Removing ads clears every ad you didn't ask for — banners and full-screen ads. The optional "watch an ad to continue" button stays, because that one is a choice you make, not an interruption. If you own hearts you'll be offered those first.
How do I turn off sound or vibration?
Tap the settings icon on the home screen. You'll find a volume slider and a haptics (vibration) toggle there, along with the how-to-play guide.
Does RISE work offline?
Yes. The game runs entirely on your device. You only need a connection for ads and purchases.
Will my score sync between devices?
Scores, hearts and stats are stored locally on each device. On iOS they're included in your iCloud device backup, and on Android in your standard Google backup if it's enabled. They don't live-sync across devices.
How do I delete my data?
Open RISE → Settings (gear icon) → Legal → Delete my data and confirm. That wipes your scores, stats, hearts, streak and settings from the device immediately. Uninstalling does the same thing. Your ad-free purchase survives either way, because Google Play holds it — tap Restore purchases to get it back. There's no account and nothing on our servers to delete; see the privacy policy for the full detail.
The game crashed or a score looks wrong.
Fully close the app and reopen it first. If it keeps happening, email vitalappsltd@gmail.com with your device model, OS version and a screenshot if you have one, and we'll fix it.
Where can I read your privacy policy and terms?